Help & Support

Questions about an order or the FTR app? We usually reply the same day.

Common questions

How do I sign in?

Enter your phone number and we'll send a 6-digit code on WhatsApp. If WhatsApp doesn't work for you, tap Text me instead to get it by text message. There's no password to remember, and you stay signed in on your phone.

My code didn't arrive.

Wait a minute and check both WhatsApp and your text messages. A text is sent automatically if the WhatsApp code isn't used within 2 minutes. Make sure the number has the right area code. Still nothing? Message or call us.

How does ordering work?

Pick your dishes, choose an open date and a pickup, delivery or event time, then send the order. The chef reviews every order personally, and you'll get the approval, or any questions, in the app's Notifications tab.

How do I pay the deposit?

If your order needs a deposit, open the order and follow the three steps: scan the Zelle code or copy our Zelle details, pay in your banking app, then take a screenshot of the Zelle confirmation and tap Upload payment confirmation. The chef will confirm once it's received.

Can I save my cart and finish later?

Yes. Your cart is saved to your account automatically, and you can also tap Save for later. It'll be there when you come back, even on another phone.

Can I change or cancel an order?

Message us on WhatsApp or use Ask a question in the app as soon as possible, and include your order number.

How do I delete my account?

In the app, go to Account ▸ Delete my account. See our Privacy Policy for what's removed and what's kept.